Bug #22145
[Android][Login] Show Error.mcb.9999999 When Login to App
| Status: | Pending Information | Start date: | 19 May 2025 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | yap chekying | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
When the customer logs in to ocbc business mobile an error appears: error.mcb.9999999. then the customer logs back in
and the application successfully logs in, but after that, the application directs to the page to recreate the software token.
image caption in attachments
information:
org id: LAVASTONE
user id: EDWIGE
time of incident: May 14, 2025 at 14:09
device type: SM-A346E
Log in the folder:
/Digital Banking/VelocityMobile/Log/PROD LOG/20250514
History
#1 Updated by SP LENG 11 days ago
- Status changed from New to Pending Information
- Assignee changed from SP LENG to yap chekying
It seems the information is not correct. I couldn't find a 'User' error in the log. Only the following related error was found at that date and time(this is about OMNI connection time out issue). A lot same error hit before and after 13-14/5/2025 on 14:09pm also.
2025-05-14 13:57:56,974 INFO [[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] func.RetrieveDashBoardInfo:452 - fav size inquiry filter : 1
2025-05-14 13:57:56,977 INFO [[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] func.RetrieveDashBoardInfo:183 - class com.silverlake.mleb.mcb.module.func.RetrieveDashBoardInfo
java.util.concurrent.ExecutionException: java.net.SocketException: Connection reset
at org.springframework.web.client.AsyncRestTemplate$ResponseExtractorFuture.adapt(AsyncRestTemplate.java:648) ~[spring-web-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.web.client.AsyncRestTemplate$ResponseExtractorFuture.adapt(AsyncRestTemplate.java:620) ~[spring-web-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.util.concurrent.FutureAdapter.adaptInternal(FutureAdapter.java:100) ~[spring-core-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.util.concurrent.FutureAdapter.get(FutureAdapter.java:82) ~[spring-core-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at com.silverlake.mleb.mcb.module.vc.common.VCGenericService.getAscyncResponseData(VCGenericService.java:149) ~[_wl_cls_gen.jar:?]
at com.silverlake.mleb.mcb.module.func.task.RetrieveTaskList.getTaskListResultAsync(RetrieveTaskList.java:105) ~[_wl_cls_gen.jar:?]
at com.silverlake.mleb.mcb.module.func.RetrieveDashBoardInfo.process(RetrieveDashBoardInfo.java:139) [_wl_cls_gen.jar:?]
at com.silverlake.mleb.mcb.module.common.FuncServices.acceptProcess(FuncServices.java:170) [_wl_cls_gen.jar:?]
at com.silverlake.mleb.mcb.listerner.MCBSolution.onCall(MCBSolution.java:428) [_wl_cls_gen.jar:?]
at com.silverlake.mleb.mcb.impl.ApiImpl.processSend(ApiImpl.java:41) [_wl_cls_gen.jar:?]
at sun.reflect.GeneratedMethodAccessor436.invoke(Unknown Source) ~[?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.7.0_80]
at java.lang.reflect.Method.invoke(Method.java:606) ~[?:1.7.0_80]
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) [spring-aop-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) [spring-aop-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) [spring-aop-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.remoting.support.RemoteInvocationTraceInterceptor.invoke(RemoteInvocationTraceInterceptor.java:78) [spring-context-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) [spring-aop-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at com.sun.proxy.$Proxy107.processSend(Unknown Source) [?:?]
at sun.reflect.GeneratedMethodAccessor436.invoke(Unknown Source) ~[?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.7.0_80]
at java.lang.reflect.Method.invoke(Method.java:606) ~[?:1.7.0_80]
at com.caucho.hessian.server.HessianSkeleton.invoke(HessianSkeleton.java:302) [hessian-4.0.38.jar:?]
at com.caucho.hessian.server.HessianSkeleton.invoke(HessianSkeleton.java:217) [hessian-4.0.38.jar:?]
at org.springframework.remoting.caucho.HessianExporter.doInvoke(HessianExporter.java:223) [spring-web-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.remoting.caucho.HessianExporter.invoke(HessianExporter.java:138) [spring-web-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.remoting.caucho.HessianServiceExporter.handleRequest(HessianServiceExporter.java:66) [spring-web-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.web.servlet.mvc.HttpRequestHandlerAdapter.handle(HttpRequestHandlerAdapter.java:51) [spring-webmvc-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:959) [spring-webmvc-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:893) [spring-webmvc-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:967) [spring-webmvc-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:869) [spring-webmvc-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:751) [javax.servlet_2.0.0.0_3-0.jar:3.0]
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:843) [spring-webmvc-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:844) [javax.servlet_2.0.0.0_3-0.jar:3.0]
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:242) [weblogic.jar:12.1.1.0]
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:216) [weblogic.jar:12.1.1.0]
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:132) [weblogic.jar:12.1.1.0]
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:338) [BUG20780188_1211012.jar:12.1.1.0]
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:221) [BUG20780188_1211012.jar:12.1.1.0]
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3292) [BUG20780188_1211012.jar:12.1.1.0]
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3262) [BUG20780188_1211012.jar:12.1.1.0]
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321) [com.bea.core.weblogic.security.identity_2.0.0.0.jar:2.0.0.0]
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120) [com.bea.core.weblogic.security.wls_1.1.0.0_6-2-0-0.jar:6.2.0.0]
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:57) [weblogic.jar:12.1.1.0]
at weblogic.servlet.internal.WebAppServletContext.doSecuredExecute(WebAppServletContext.java:2171) [BUG20780188_1211012.jar:12.1.1.0]
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2097) [BUG20780188_1211012.jar:12.1.1.0]
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2075) [BUG20780188_1211012.jar:12.1.1.0]
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1513) [BUG20780188_1211012.jar:12.1.1.0]
at weblogic.servlet.provider.ContainerSupportProviderImpl$WlsRequestExecutor.run(ContainerSupportProviderImpl.java:254) [weblogic.jar:12.1.1.0]
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256) [com.bea.core.weblogic.workmanager_2.0.0.0.jar:2.0.0.0]
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221) [com.bea.core.weblogic.workmanager_2.0.0.0.jar:2.0.0.0]
Caused by: java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(SocketInputStream.java:196) ~[?:1.7.0_80]
at java.net.SocketInputStream.read(SocketInputStream.java:122) ~[?:1.7.0_80]
at java.io.BufferedInputStream.fill(BufferedInputStream.java:235) ~[?:1.7.0_80]
at java.io.BufferedInputStream.read1(BufferedInputStream.java:275) ~[?:1.7.0_80]
at java.io.BufferedInputStream.read(BufferedInputStream.java:334) ~[?:1.7.0_80]
at sun.net.www.http.HttpClient.parseHTTPHeader(HttpClient.java:690) ~[?:1.7.0_80]
at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:633) ~[?:1.7.0_80]
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1324) ~[?:1.7.0_80]
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:468) ~[?:1.7.0_80]
at org.springframework.http.client.SimpleClientHttpResponse.getRawStatusCode(SimpleClientHttpResponse.java:48) ~[spring-web-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.http.client.AbstractClientHttpResponse.getStatusCode(AbstractClientHttpResponse.java:33) ~[spring-web-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.web.client.DefaultResponseErrorHandler.getHttpStatusCode(DefaultResponseErrorHandler.java:56) ~[spring-web-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.web.client.DefaultResponseErrorHandler.hasError(DefaultResponseErrorHandler.java:50) ~[spring-web-4.1.8.RELEASE.jar:4.1.8.RELEASE]
at org.springframework.web.client.AsyncRestTemplate$ResponseExtractorFuture.adapt(AsyncRestTemplate.java:639) ~[spring-web-4.1.8.RELEASE.jar:4.1.8.RELEASE]
... 52 more
2025-05-14 13:57:56,981 INFO [[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] common.FuncServices:240 - RetrieveDashBoardInfo :- RESPONSE [0001810d84d6e94e6694ccdf18dbfba066]
{
"accountList": [
{
"index": "fav1",
"org_cd": "SULTRA",
"acct_no": "558800003888",
"acct_ccy": "IDR",
"acct_name": "PT. SULTRA LESTARI LINES",
"acct_alias": "PT. SULTRA LESTARI LINES",
"cif_no": "0000000000000541084",
"prod_cd_sibs": "GRCORP0001",
"acct_type_sibs": "D",
"mcbit": "N",
"branch_cd_sibs": "03559",
"balance_available": "3.8146925231E9",
"balance_ledger": "3.8146925231E9",
"term": 0,
"renewal_counter": 0,
"fav_prod_map": [
"STMT|1"
],
"favOrder": "STMT|1",
"interest_term": 0
}
],
"accountSize": "1",
"obHeader": {
"statusCode": "ERROR.MCB.9999999",
"statusMessage": "java.net.SocketException: Connection reset",
"maintenanceNoticeFlag": false,
"maintenanceUpfrontNoticeTime": 0
}
}