Bug #22170
[PROD][Android] App Request for Biometric Registration Even Customer Already Registered
| Status: | Closed | Start date: | 05 June 2025 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | yap chekying | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
There is a biometric issue that often occurs on customer devices. Customers have already registered their biometrics on May 14, but on May 16 the system asked for biometric registration again. This problem still recurring until now.
information device :
org id : BC_MRI
user id : DEVIANI1
device model : SM-A235F (samsung A23) ANDROID version 14
date the system asked to activate biometric : May 16, 2025 at 19:53:33
Provided a log in the folder:/Digital Banking/VelocityMobile/Log/PROD LOG/20250516
History
#1 Updated by SP LENG about 1 month ago
- Assignee changed from SP LENG to Tan Hi Ann
#2 Updated by Tan Hi Ann about 1 month ago
- Status changed from New to Assigned
- Assignee changed from Tan Hi Ann to sengloong.khoo sengloong.khoo
Reverted to FE, nothing found in backend logs
#3 Updated by sengloong.khoo sengloong.khoo about 1 month ago
- File Screenshot 2025-06-12 at 10.54.56 AM.png added
- Status changed from Assigned to Resolved
- Assignee changed from sengloong.khoo sengloong.khoo to yap chekying
issue : Due to Google obsoleted the fingerprint and migrate to biometric for newer devices
solution : added logic if other's device still call fingerprint API instead of removing fingerprint API
#4 Updated by yap chekying 14 days ago
- File MicrosoftTeams-video.mp4 added
- Status changed from Resolved to Pending PROD
#5 Updated by yap chekying 3 days ago
- Status changed from Pending PROD to Closed