Bug #22170

[PROD][Android] App Request for Biometric Registration Even Customer Already Registered

Added by yap chekying 22 days ago. Updated 15 days ago.

Status:ResolvedStart date:05 June 2025
Priority:NormalDue date:
Assignee:yap chekying% Done:

0%

Category:-Spent time:-
Target version:-

Description

There is a biometric issue that often occurs on customer devices. Customers have already registered their biometrics on May 14, but on May 16 the system asked for biometric registration again. This problem still recurring until now.

information device :
org id : BC_MRI
user id : DEVIANI1
device model : SM-A235F (samsung A23) ANDROID version 14
date the system asked to activate biometric : May 16, 2025 at 19:53:33

Provided a log in the folder:/Digital Banking/VelocityMobile/Log/PROD LOG/20250516

Screenshot 2025-06-12 at 10.54.56 AM.png (190 KB) sengloong.khoo sengloong.khoo, 12 June 2025 10:55 AM

History

#1 Updated by SP LENG 22 days ago

  • Assignee changed from SP LENG to Tan Hi Ann

#2 Updated by Tan Hi Ann 22 days ago

  • Status changed from New to Assigned
  • Assignee changed from Tan Hi Ann to sengloong.khoo sengloong.khoo

Reverted to FE, nothing found in backend logs

#3 Updated by sengloong.khoo sengloong.khoo 15 days ago

issue : Due to Google obsoleted the fingerprint and migrate to biometric for newer devices

solution : added logic if other's device still call fingerprint API instead of removing fingerprint API

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