Bug #22170

[PROD][Android] App Request for Biometric Registration Even Customer Already Registered

Added by yap chekying 1 day ago. Updated 1 day ago.

Status:AssignedStart date:05 June 2025
Priority:NormalDue date:
Assignee:sengloong.khoo sengloong.khoo% Done:

0%

Category:-Spent time:-
Target version:-

Description

There is a biometric issue that often occurs on customer devices. Customers have already registered their biometrics on May 14, but on May 16 the system asked for biometric registration again. This problem still recurring until now.

information device :
org id : BC_MRI
user id : DEVIANI1
device model : SM-A235F (samsung A23) ANDROID version 14
date the system asked to activate biometric : May 16, 2025 at 19:53:33

Provided a log in the folder:/Digital Banking/VelocityMobile/Log/PROD LOG/20250516

History

#1 Updated by SP LENG 1 day ago

  • Assignee changed from SP LENG to Tan Hi Ann

#2 Updated by Tan Hi Ann 1 day ago

  • Status changed from New to Assigned
  • Assignee changed from Tan Hi Ann to sengloong.khoo sengloong.khoo

Reverted to FE, nothing found in backend logs

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