Bug #22280
[PROD][BE] Hit MCB999 Error and Required Reactivate Biometric & SW Token
| Status: | New | Start date: | 16 July 2025 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: | Tan Hi Ann | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
1. When accept T&C for the first time login, get error MCB999:
1st Customer
• Org ID: PACIFICPI
• User ID : ABDULLAH
• Date/Time: 15 July 2025 / 15:15 PM
• Attachment: 1st Customer.mp4
• OS: Android
• App Ver: 1.0.43 (WL14)
2nd Customer
• Org ID: OCBCKAP
• User ID: USER03
• Date/Time: 15 July 2025 / 15:26 PM
• Attachment: 2nd Customer.jpg
• OS: Android
• App Ver: 1.0.43 (WL14)
2. Need to enroll SW Token & Biometric on next day
• Org ID: CSD49121
• User ID: ELISA
Before 15 July 2025 (1.0.42(WL12)):
Biometric: ACTIVE
SW Token: ACTIVE
15 July 2025 (1.0.42(WL14)):
Biometric: NOT ACTIVE and then Customer reactivate
SW Token: ACTIVE
16 July 2025 (1.0.43(WL14))
Biometric: NOT ACTIVED and then Customer reactivate again
SW TOKEN: NOT ACTIVED and then Customer reactivate again
Please refer to attached video for details.
