Bug #22030
Bug #22115: [PROD][Android][Device Binding] App Crashes and Cannot Launch the App
[PROD][Android] Often Auto Logout Even Device is Binded
| Status: | Pending Information | Start date: | 12 March 2025 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | yap chekying | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Customers often log out of the ocbc business mobile application as shown in the image below. Even though it was never unbind. On March 5 and 6, 2025 it was still normal but on March 7, 2025 the application logged out automatically as shown in the picture.
Org id : BC_MRI Usr id : LULU1 device android 14 (sm-a536e). I have also provided a log in : /Digital Banking/VelocityMobile/Log/PROD LOG/20240305 and : /Digital Banking/VelocityMobile/Log/PROD LOG/20240306
Seng Loong, please help to provide root cause and solution for the issue reported.
History
#1 Updated by yap chekying about 1 month ago
- Subject changed from [Android] Often Auto Logout Even Device is Binded to [PROD][Android] Often Auto Logout Even Device is Binded
#2 Updated by sengloong.khoo sengloong.khoo about 1 month ago
- Status changed from New to Pending Information
- Assignee changed from sengloong.khoo sengloong.khoo to yap chekying
This due to device encryption. When there encryption when error it will auto unbind the profile. There also will happen when the specific device are unable to retrieve device ID the app will crash due to extra hardening at app shielding will cause encryption break or return bad encrypted
#3 Updated by yap chekying about 1 month ago
- Parent task set to #22115