Bug #22030
[Android] Often Auto Logout Even Device is Binded
| Status: | New | Start date: | 12 March 2025 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | sengloong.khoo sengloong.khoo | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Customers often log out of the ocbc business mobile application as shown in the image below. Even though it was never unbind. On March 5 and 6, 2025 it was still normal but on March 7, 2025 the application logged out automatically as shown in the picture.
Org id : BC_MRI Usr id : LULU1 device android 14 (sm-a536e). I have also provided a log in : /Digital Banking/VelocityMobile/Log/PROD LOG/20240305 and : /Digital Banking/VelocityMobile/Log/PROD LOG/20240306
Seng Loong, please help to provide root cause and solution for the issue reported.