Bug #22115
[PROD][Android][Device Binding] App Crashes and Cannot Launch the App
| Status: | Pending PROD | Start date: | 12 March 2025 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | yap chekying | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Steps to reproduce:
1. Tap on OCBC Business app.
org id: VIGOTEXTILES
user id: TAN
device type: samsung s24 ultra (android 14) and samsung zfold5 (android 14)
time of incident: April 10, 2025, at 17:43 (West Indonesian Time)
Actual Result:
App crashed and cannot launch the app.
Expected Result:
Able to launch the app.
Subtasks
History
#1 Updated by yap chekying 30 days ago
Root Causes:
- The KeyStore was cleared after an OS update or app reinstallation
- Corrupted or mismatched key versions
- The RSA key expired or was not regenerated properly
Solution:
Unbinds the device and allows the user to rebind it
#2 Updated by yap chekying 14 days ago
- File WhatsApp Video 2025-05-07 at 13.57.25.mp4 added
For Android 13, all permissions have already been granted but unable to launch app. Please refer to attached video.
#3 Updated by yap chekying 3 days ago
- File RE Velocity Mobile SL Upgrade API lvl 34 and Update SSL - for UAT.msg added
- Status changed from New to Pending PROD
- Assignee changed from sengloong.khoo sengloong.khoo to yap chekying