Bug #22115
[PROD][Android][Device Binding] App Crashes and Cannot Launch the App
| Status: | New | Start date: | 12 March 2025 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | sengloong.khoo sengloong.khoo | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Steps to reproduce:
1. Tap on OCBC Business app.
org id: VIGOTEXTILES
user id: TAN
device type: samsung s24 ultra (android 14) and samsung zfold5 (android 14)
time of incident: April 10, 2025, at 17:43 (West Indonesian Time)
Actual Result:
App crashed and cannot launch the app.
Expected Result:
Able to launch the app.
Subtasks
History
#1 Updated by yap chekying 6 days ago
Root Causes:
- The KeyStore was cleared after an OS update or app reinstallation
- Corrupted or mismatched key versions
- The RSA key expired or was not regenerated properly
Solution:
Unbinds the device and allows the user to rebind it