Bug #22188

[PROD][Android] Failed to Launch App After Updated to Latest Version

Added by yap chekying 25 days ago. Updated 2 days ago.

Status:FeedbackStart date:10 June 2025
Priority:HighDue date:
Assignee:yap chekying% Done:

0%

Category:-Spent time:-
Target version:-

Description

Customers have updated the application to the latest version but cannot open the OCBC Business Mobile application.

Details
Organization id : HTCON
user id customer : TINA55667788
device type : cph2577 / android 14
date of issue : June 04, 2025, at 09:51 pm

Log provided in the folder:/Digital Banking/VelocityMobile/Log/PROD LOG/20250604

Please refer to attached video

case116751-img135471_02506050529_VID20250604WA0045.mp4 (1.47 MB) yap chekying, 10 June 2025 05:44 PM

WhatsApp Image 2025-07-03 at 16.53.27.jpeg (82.3 KB) yap chekying, 03 July 2025 04:54 PM

History

#1 Updated by sengloong.khoo sengloong.khoo 2 days ago

  • Status changed from New to Feedback
  • Assignee changed from sengloong.khoo sengloong.khoo to yap chekying

This crash did not found the firebase not sure is previous cause by shielding issue or the encryption issue but the code has been update will minimise crash on certain device (App ver. 1.0.43) is the fixes.

Solution for the minimise the crash - added broader Exception try catch

} catch (Exception e) { // <-- broader catch here
Util.clearEverything(this);
Util.setDeviceInfo(ActSplashScreen.this, false);
}

#2 Updated by yap chekying 2 days ago

OCBC side will advise user to try again.

Also available in: Atom PDF