Bug #22188
[PROD][Android] Failed to Launch App After Updated to Latest Version
| Status: | Pending Information | Start date: | 10 June 2025 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: | yap chekying | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Customers have updated the application to the latest version but cannot open the OCBC Business Mobile application.
Details
Organization id : HTCON
user id customer : TINA55667788
device type : cph2577 / android 14
date of issue : June 04, 2025, at 09:51 pm
Log provided in the folder:/Digital Banking/VelocityMobile/Log/PROD LOG/20250604
Please refer to attached video
History
#1 Updated by sengloong.khoo sengloong.khoo 23 days ago
- Status changed from New to Feedback
- Assignee changed from sengloong.khoo sengloong.khoo to yap chekying
This crash did not found the firebase not sure is previous cause by shielding issue or the encryption issue but the code has been update will minimise crash on certain device (App ver. 1.0.43) is the fixes.
Solution for the minimise the crash - added broader Exception try catch
} catch (Exception e) { // <-- broader catch here
Util.clearEverything(this);
Util.setDeviceInfo(ActSplashScreen.this, false);
}
#2 Updated by yap chekying 23 days ago
- File WhatsApp Image 2025-07-03 at 16.53.27.jpeg added
OCBC side will advise user to try again.
#3 Updated by yap chekying 10 days ago
- Status changed from Feedback to Pending Information
#4 Updated by yap chekying 10 days ago
- File WhatsApp Image 2025-07-16 at 11.21.56.jpeg added