Bug #22317

[PROD][Android] Show "Something went wrong with OCBC Business" at Google Playstore When Launch App

Added by yap chekying 23 days ago. Updated 15 days ago.

Status:Pending PRODStart date:31 July 2025
Priority:HighDue date:
Assignee:yap chekying% Done:

100%

Category:-Spent time:-
Target version:-

Description

Please refer to attached image for details.

Please provide root cause and solution.

WhatsApp Image 2025-07-28 at 18.25.15.jpeg (131 KB) yap chekying, 31 July 2025 02:39 PM

History

#1 Updated by yap chekying 22 days ago

  • Assignee changed from sengloong.khoo sengloong.khoo to Hao Ter Tai

#2 Updated by yap chekying 16 days ago

  • Subject changed from [PROD][Android] Hit "Something went wrong with OCBC Business" at Google Playstore to [PROD][Android] Show "Something went wrong with OCBC Business" at Google Playstore When Launch App

#3 Updated by Hao Ter Tai 15 days ago

  • Status changed from New to Assigned
  • % Done changed from 0 to 100

238,025
Updated encrypted method due to certain devices unable to get firebase token

238,064
31/7/2025 change back the encryption and decryption method to old method for those used by ws because new method doesn’t match with BE

=======================================================================================
root cause:
certain devices unable to get firebase token

solution:
add handling for those devices that unable to get firebase token

#4 Updated by Hao Ter Tai 15 days ago

  • Assignee changed from Hao Ter Tai to yap chekying

#5 Updated by yap chekying 15 days ago

  • Status changed from Assigned to Pending PROD

Due to the lack of specific phone model and device OS information, unable to simulate the issue and test the fix on our side.

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