Bug #22333
[PROD][MLEB][LOGIN] Frequent Logouts on OCBC Business App Requiring Reauthentication
| Status: | Pending Information | Start date: | 13 August 2025 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | Mohamad Zulhilmi | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Often, when a customer opens the OCBC Business application, the application logs out and the customer has to re-enter their org ID, user ID, and password. Then, the customer activates the software token. Customers complain about this.
device information :
CPH2363 : oppo reno 7
android v 14
org id :ARGOMT
user id : APPR02
last time the issue occurred : August 4, 2025, around 11:34 am
History
#1 Updated by Tan Hi Ann 3 months ago
- Assignee changed from Tan Hi Ann to yap chekying
#2 Updated by yap chekying 3 months ago
- Status changed from New to Pending Information
Requested video from OCBC
#3 Updated by yap chekying 5 days ago
- Assignee changed from yap chekying to Mohamad Zulhilmi