Bug #22333

[PROD][MLEB][LOGIN] Frequent Logouts on OCBC Business App Requiring Reauthentication

Added by yap chekying 23 days ago. Updated 16 days ago.

Status:Pending InformationStart date:13 August 2025
Priority:NormalDue date:
Assignee:yap chekying% Done:

0%

Category:-Spent time:-
Target version:-

Description

Often, when a customer opens the OCBC Business application, the application logs out and the customer has to re-enter their org ID, user ID, and password. Then, the customer activates the software token. Customers complain about this.

device information :
CPH2363 : oppo reno 7
android v 14
org id :ARGOMT
user id : APPR02
last time the issue occurred : August 4, 2025, around 11:34 am

20250804 1.zip (565 MB) yap chekying, 13 August 2025 02:57 PM

History

#1 Updated by Tan Hi Ann 22 days ago

  • Assignee changed from Tan Hi Ann to yap chekying

#2 Updated by yap chekying 16 days ago

  • Status changed from New to Pending Information

Requested video from OCBC

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