Bug #22350: [PROD][Android][Transaction][Transaction Summary] Failed to Download Receipt - VELO Production Issue - S-MADP Customer Support & Information Center

Bug #22350

[PROD][Android][Transaction][Transaction Summary] Failed to Download Receipt

Added by yap chekying about 1 month ago. Updated about 1 month ago.

Status:

Closed

Start date:

18 August 2025

Priority:

High

Due date:

Assignee:

yap chekying

% Done:

100%

Category:

Spent time:

Target version:

Description

Steps to Reproduce:
1. Select “Transactions” in side menu.
2. Select “Transaction Summary”.
3. Select "Manual".
4. Tap on "View Receipt".
5. Navigate to Result screen, tap on "DOWNLOAD RECEIPT" button.
6. "DOWNLOAD OPTION" pop up, tap on "WITH AUDIT TRAIL".

WhatsApp Video 2025-08-18 at 16.25.12.mp4 (2.88 MB) yap chekying, 18 August 2025 04:25 PM

WhatsApp Video 2025-08-20 at 09.50.58.mp4 (2.26 MB) yap chekying, 20 August 2025 09:53 AM

22350 and 22352.png (108 KB) yap chekying, 20 August 2025 04:19 PM

History

#1 Updated by yap chekying about 1 month ago

File WhatsApp Video 2025-08-18 at 16.25.12.mp4 added

Actual Result:
Failed to download receipt.

Expected Result:
Successfully download receipt.

#2 Updated by Hao Ter Tai about 1 month ago

Status changed from New to Resolved
% Done changed from 0 to 100

18-8-2025
Bug #22350
[PROD][Android][Transaction][Transaction Summary] Failed to Download Receipt
Bug #22352
[PROD][Android][My Accounts][Bonds/Unit Trust/Loans/Financial Information & Tax Realization Statement/Account Statement] Failed to Download Receipt

=========================================================================================
root cause:
The access for external app to OCBC's folder is more strict and the location of the download file is not in the folder where the pdf viewer can access.

solution:
1. Change the download and read file location to match accessible external files path
2. Add code to create folder if not exist