Bug #22352: [PROD][Android][My Accounts][Bonds/Unit Trust/Loans/Financial Information & Tax Realization Statement/Account Statement] Failed to Download Receipt - VELO Production Issue - S-MADP Customer Support & Information Center

Bug #22352

[PROD][Android][My Accounts][Bonds/Unit Trust/Loans/Financial Information & Tax Realization Statement/Account Statement] Failed to Download Receipt

Added by yap chekying about 1 month ago. Updated about 1 month ago.

Status:

Closed

Start date:

18 August 2025

Priority:

High

Due date:

Assignee:

yap chekying

% Done:

100%

Category:

Spent time:

Target version:

Description

Steps to Reproduce:
1. Select “My Accounts” in side menu.
2. Select “Bonds/Unit Trust”.
3. Select "CIF".
4. Tap on Download button.

Actual Result:
Failed to download receipt.

Expected Result:
Successfully download receipt.

WhatsApp Video 2025-08-18 at 16.27.09.mp4 (2.46 MB) yap chekying, 18 August 2025 04:27 PM

WhatsApp Video 2025-08-20 at 09.51.46.mp4 (8.1 MB) yap chekying, 20 August 2025 09:52 AM

22350 and 22352.png (108 KB) yap chekying, 20 August 2025 04:18 PM

History

#1 Updated by yap chekying about 1 month ago

File WhatsApp Video 2025-08-18 at 16.27.09.mp4 added
Subject changed from [PROD][Android][My Accounts][Bonds/Unit Trust]Failed to Download Receipt to [PROD][Android][My Accounts][Bonds/Unit Trust/Loans/Financial Information & Tax Realization Statement/Account Statement] Failed to Download Receipt

#2 Updated by Hao Ter Tai about 1 month ago

Status changed from New to Resolved
% Done changed from 0 to 100

18-8-2025
Bug #22350
[PROD][Android][Transaction][Transaction Summary] Failed to Download Receipt
Bug #22352
[PROD][Android][My Accounts][Bonds/Unit Trust/Loans/Financial Information & Tax Realization Statement/Account Statement] Failed to Download Receipt

=========================================================================================
root cause:
The access for external app to OCBC's folder is more strict and the location of the download file is not in the folder where the pdf viewer can access.

solution:
1. Change the download and read file location to match accessible external files path
2. Add code to create folder if not exist